Good Practices in Service to the User - Tâmega e Sousa Hospital Center, EPE

HEALTH LITERACY SAVES LIVES
PRESIDENT OF THE PORTUGUESE SOCIETY OF HEALTH LITERACY (SPLS)
DOCTORATE IN COMMUNICATION SCIENCES – HEALTH LITERACY (ISCSP)
DIRECTOR OF THE POSTGRADUATE PROGRAM IN HEALTH LITERACY (ISPA)

People must be able to access, understand, and appropriately, consciously, motivatedly, and accessibly use health resources.
Being healthy also means having a level of health literacy that allows for informed and responsible decisions, for oneself and for those who depend on us.
Access to health must be facilitated.
This e-book, Good Practices for the User – Tâmega and Sousa Hospital Center, now published, demonstrates that, with implemented health literacy strategies, it is possible to facilitate users' access to services, increase their knowledge, motivation, understanding, and use of resources.
This e-book brings us a happy and invigorating journey about a wide variety of services provided to citizens, offered with quality and rigor, by the Tâmega and Sousa Hospital Center.

Authors: Cristina Vaz de Almeida, José Ribeiro Nunes, Amélia Rocha, Ana Isabel Dias, Bruno Marinho, Carla Maia, Carlos Botelho, Cláudia Fagundes, Cristina Costa, Cristina Gomes, Cristina Pinto, Diana Leite, Elisabete Pereira, Fabiana Castro, Filipa Miranda, Francisco Pereira da Silva, Helena Queirós, Idalina Fernandes, João Rocha, João Simas, Joaquim Moreira, Jorge Brandão, Licínio Soares, Luciana Guimarães, Mara Pinto, Maria Filomena Pinto, Maria Irene Gonçalves, Mário Pires, Miguel Machado, Miguel Sousa, Paula Aires, Paulo Reis, Pedro Luís Ferreira, Pedro Palma, Rita Araújo, Rita Veiga Ferraz, Rosa Leão, Sandra Magalhães, Sara Camões, Sílvia Couto, Sónia Santos, Susana Lira, Tiago Araújo, and Vânia Marques

Preface: José Ribeiro Nunes

Scientific Coordination: Cristina Vaz de Almeida
Edition Coordinators: Cristina Vaz de Almeida, José Ribeiro Nunes, Luciana Guimarães, Elisabete Pereira, and Inês Sousa

Graphic Design: Sara Moreira

Year of Publication: April 2022
Publisher: Tâmega Sousa Hospital Center, EPE
ISBN: 978-989-33-3085-2