Emergency unit: operating reference

Digital

The Emergency Unit's mission is to support the most vulnerable people in the city of Lisbon: individuals and families in a social emergency, the homeless and applicants for international protection. The history of the establishment of this unit dates back to 1980, when the Serviço de Acolhimento Único de Lisboa (SAUL) was created under the Santa Casa da Misericórdia de Lisboa, an institution that would multiply its responses to social emergencies, such as the Night Emergency, the Mãe d'Água Temporary Accommodation Center or the Anjos Social Support Center. It was only in 2014 that this single service was renamed Emergency Unit, integrated into the Directorate for Intervention of Vulnerable Publics and installed in Cais do Sodré. The principles and guidelines for the intervention of this unit of Santa Casa are exposed here, highlighting the work with the public in emergency situations and, specifically, projects such as the Support Unit for the Homeless Person (UAPSA) and the Center for Planning and Intervention with Homeless Persons (NPISA), stating methodologies and the operational structure of both. This book is part of the Sebentas Collection of Social Action, an editorial line dedicated to sharing knowledge acquired and consolidated through practice, in the awareness, however, that this knowledge is always under permanent construction and improvement.

Authors: Rita Valadas (right); Celeste Brissos (coord.); Rui Santos; Marina Melo and team

Year of publication: 2016
Editor: SCML
ISBN: 9789898712486